{"id":6605,"date":"2025-09-15T15:03:27","date_gmt":"2025-09-15T13:03:27","guid":{"rendered":"https:\/\/linistry.com\/?p=6605"},"modified":"2025-09-17T10:11:52","modified_gmt":"2025-09-17T08:11:52","slug":"empowering-shop-floor-engagement-momax","status":"publish","type":"post","link":"https:\/\/linistry.com\/de\/resources\/case-studies\/empowering-shop-floor-engagement-momax\/","title":{"rendered":"Empowering Shop-floor Engagement: M\u00f6max Enhances Customer Support with Linistry\u2019s Sales Caller Solution"},"content":{"rendered":"<p><span data-contrast=\"auto\">M\u00f6max, a leading furniture and home decor retailer, partnered with Linistry to implement a real-time Sales Caller solution across its Hungarian stores. The goal was clear: empowering shop-floor engagement by enabling customers to request assistance without chasing staff, and ensure no visitors leave without support. The result? A faster, more responsive, and customer-centric shopping experience \u2014 powered by smart, simple technology.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u201cOne of M\u00f6max\u2019s most positive experiences was seeing initial skepticism turn into success. With minor adjustments and clear communication, Linistry\u2019s system became a trusted part of our daily operations.\u201d &#8211; D\u00e1niel N\u00e9meth, Sales Manager at M\u00f6max.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Company size<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">1100 employees (in Hungary)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Problem<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Customer frustration with searching for staff when needing help<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Solution<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Linistry Sales Caller<\/span><\/p>\n<h3 aria-level=\"1\"><strong>About the Client\u00a0<\/strong><\/h3>\n<p><b><span data-contrast=\"auto\">M\u00f6max Hungary<\/span><\/b><span data-contrast=\"auto\">, operated by MMXH Lakberendez\u00e9si Ltd., is part of the international XXXLutz brand offering stylish, eco-conscious furniture and home accessories at affordable prices. M\u00f6max stores are known for their trend-forward layouts, inspirational room setups, and commitment to making home design accessible and enjoyable for all.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">Challenges<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Before Linistry, M\u00f6max had no digital system to connect customers with sales associates. Key challenges included:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Customers were unable to easily reach staff when needing help<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Lost sales opportunities due to a lack of staff visibility<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Lack of visibility into customer support needs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Customer feedback triggered the need for change \u2014 M\u00f6max wanted a solution that would allow shoppers to request assistance effortlessly, without searching for staff across the store.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">The Solution<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">M\u00f6max selected Linistry\u2019s <\/span><b><span data-contrast=\"auto\">Retail Staff Caller<\/span><\/b><span data-contrast=\"auto\"> for its:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Supportive and collaborative implementation approach<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Customizable workflows tailored to each store\u2019s needs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Transparent and easy-to-use interface for both staff and customers<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The system allows customers to signal for help via multiple channels \u2014 SMS, email, or in-app \u2014making it adaptable to different store environments. While staff onboarding took time, customers quickly embraced the new tool.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6543 size-full\" src=\"https:\/\/linistry.com\/wp-content\/uploads\/2025\/08\/linistry_momax-helper_en02.jpg\" alt=\"\" width=\"2048\" height=\"1536\" title=\"\" srcset=\"https:\/\/linistry.com\/wp-content\/uploads\/2025\/08\/linistry_momax-helper_en02.jpg 2048w, https:\/\/linistry.com\/wp-content\/uploads\/2025\/08\/linistry_momax-helper_en02-300x225.jpg 300w, https:\/\/linistry.com\/wp-content\/uploads\/2025\/08\/linistry_momax-helper_en02-1024x768.jpg 1024w, https:\/\/linistry.com\/wp-content\/uploads\/2025\/08\/linistry_momax-helper_en02-1300x975.jpg 1300w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">Results <\/span><span>\u00a0&#8211; <\/span><span><\/span><span data-contrast=\"none\">Improved conversion, reduced churn<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Linistry\u2019s Sales Caller solution delivered measurable impact for M\u00f6max:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Over <\/span><b><span data-contrast=\"auto\">200 customer requests per month<\/span><\/b><span data-contrast=\"auto\"> processed via the system<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Faster response times to customer inquiries<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reduced walkouts without purchase and improved in-store engagement<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">A reliable alternative to contactless shopping, ensuring every visitor feels valued.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span data-contrast=\"auto\">\u201cI\u2019d highlight the trust and Linistry\u2019s commitment to delivering the best solution for both our business and our customers. The combination of a reliable system and a dedicated support team made Linistry a partner worth recommending.\u201d &#8211; concludes Mr. N\u00e9meth, the Sales Manager at M\u00f6max.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"1\"><span data-contrast=\"none\">About Linistry<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">We develop highly customizable, SaaS-based customer journey solutions that go beyond traditional queue management and appointment booking. Our focus is on transforming these processes into strategic tools that drive sales and enhance customer experience. Linistry helps branch networks increase conversion rates by seamlessly integrating digital and physical touchpoints.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p>Read more on Retail orchestration solutions <a href=\"https:\/\/linistry.com\/products\/retail-orchestration\/\">here<\/a>.<\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f6max, a leading furniture and home decor retailer, partnered with Linistry to implement a real-time Sales Caller solution across its Hungarian stores. The goal was clear: empowering shop-floor engagement by enabling customers to request assistance without chasing staff, and ensure no visitors leave without support. The result? A faster, more responsive, and customer-centric shopping experience&#8230;<\/p>\n","protected":false},"author":5,"featured_media":6544,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61,57],"tags":[],"class_list":["post-6605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-resources"],"acf":[],"_links":{"self":[{"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/posts\/6605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/comments?post=6605"}],"version-history":[{"count":10,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/posts\/6605\/revisions"}],"predecessor-version":[{"id":6674,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/posts\/6605\/revisions\/6674"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/media\/6544"}],"wp:attachment":[{"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/media?parent=6605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/categories?post=6605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/linistry.com\/de\/wp-json\/wp\/v2\/tags?post=6605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}