Telecom - Linistry - Tailored Digital Queue Management for Enterprises
INDUSTRY

Telecommunications

Revolutionize the customer journey in your store network
Linistry’s cutting-edge telecom solutions deliver personalized, omnichannel service that transforms in-store customer experiences. Streamline appointment scheduling and boost your store efficiency with virtual queueing.

Telecom stores struggle from high customer- and revenue expectations

Telecom store networks are under pressure to generate more revenue. In addition, they must address several challenges to improve the customer experience.

Customers are hesitant to buy online and need a rock-solid journey to the stores where service and conversion happen.

Customers expect quick, seamless, and personalized services.

Managing in-store queues efficiently is crucial to avoid walk-aways.

Overbooking or delays can frustrate customers and impact on their overall experience.

Many telecom firms struggle to analyze customer data to predict needs and personalize interactions. This can lead to missed sales opportunities.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises

Addressing Challenges Require a Personalized, Omnichannel Approach

Addressing these challenges requires a comprehensive approach that includes investing in technology and continuously refining store processes to enhance the customer experience. Branch networks need innovative tools that enable them to have efficient customer conversations and service beyond meeting evolving customer expectations.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises

Revolutionizing
Customer Journeys
in Telecoms

Linistry offers a robust cloud platform to optimize and execute your branch strategy. We provide enterprise-grade appointment booking and queue management as quickly deployable, out-of-the-box SaaS solutions. Driven by your business needs, our solutions can be deeply integrated into your bespoke environment.

Solutions for Telecoms

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Telecom - Linistry - Tailored Digital Queue Management for Enterprises

Appointment Booking

Invite quality customers to schedule an appointment with your customer service representatives.

Enable a frictionless, omnichannel booking journey for in-person and virtual meetings.

Cut operational costs by directing customers to the right customer service channel.

Prepare for visits using information collected through the booking journey.

Deliver high-value consultative meetings and drive sales.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises

Queue Management

Minimize wait time by driving low-potential, transactional customers out of your stores and promoting appointment booking for high-value customers.

Increase customer experience by deploying a Welcome Advisor (greeter) and offering virtual queueing (remote waiting) when the waiting is too long.

Call customers with their names, instead of ticket numbers.

Improve branch efficiency with performance dashboards, customer priority management and ML-based capacity planning.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises

Why Linistry for Telecoms?

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Highly customizable, cloud-based

tailored to unique telecom needs.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Revenue gains

by better utilization of representatives.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Operational cost reduction

by customer service channel optimization.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Increase in store sales

by more in-store cross-sells and referrals.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
More informed business decisions

by leveraging customer intelligence & reports.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Innovative, AI-assisted functions

for booking, consultant support and capacity planning.

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Fast deployment and seamless integration

with existing telecom systems (O365, CRM, SAP, mobile apps, etc.).

Telecom - Linistry - Tailored Digital Queue Management for Enterprises
Significant customer experience (CX) improvement

by omnichannel service, reduction of waiting times, and paperless, virtual queuing.

Read our blog for the latest advices and resources

Leverage highly customizable queue management and appointment booking targeted at forward-thinking banks, telecoms, utilities, and retail networks.