Tiered Support Model

Tiered Support Model, also known as Service Sophistication, goes by many names. The underlying concept is the same:  companies aim to encourage customers to use self-service options, such as chatbots, when seeking answers or assistance. If further help is needed, users are typically directed to an electronic support channel.  Only when these options prove insufficient are they escalated to a personal, physical service channel. This multi-level process is managed by a rules-based orchestration engine. To better serve our clients, we have integrated such an engine into our solution some time ago.

Linistry’s latest video (👇) showcases a powerful solution that enables your organization to:

• 🔄 Seamlessly redirect customer flows across channels
• 📅 Streamline appointment booking to reduce wait times and increase satisfaction
• 🏪 Optimize in-branch/store visits by routing routine services away from high-touch locations.

Whether your goal is greater efficiency, deeper engagement, or smarter operations, we are here to help you.

📽️ Watch the video to see it in action!