Appointment Booking - Linistry - Tailored Digital Queue Management for Enterprises

Linistry Appointment Booking System

Spend quality time with quality customers

Invite high-value customers to book appointments with you, prepare for visits using booking process information and deliver profitable meetings with Linistry’s Appointment Booking System.

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A Highly Customizable Appointment Booking System

Linistry provides an enterprise-grade appointment booking platform as a quickly deployable, out-of-the-box SaaS solution. Driven by your business needs, Linistry Appointment Booking can be deeply integrated into your bespoke environment. Optionally, we offer consulting services to help you achieve your business goals.

Leading Industry Innovation for Enhancing the Booking Journey

Linistry Appointment Booking

Linistry Appointment Booking System offers a tailored, omnichannel booking process for in-person and virtual meetings. With our booking product, you can:

Increase the added value of the branch/store network by inviting or directing a selected group of customers to book an appointment with you.

Design booking flows to meet business objectives and be specific to the customer service channel.

Prepare for visits using information collected from the booking journey and the CRM.

Deliver high-value consultative meetings matching the right consultant with the customer.

Reduce friction by integrating into existing systems.

Set up massive exception reporting to assure customer journey quality.

Telecom customer journey - Revolutionize queue management in your store network

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Key Features

Booking flow design & templates

Whether your customers launch their booking from your product page, generic webpage, mobile app, or via your contact center, we offer templates that make the booking flow efficient and purposeful.

Communication platform

Provide a communication and sales interface throughout the booking journey, from the booking action until the service takes place. Content can be defined based on the service the customer has chosen or can even be personalized to specific customers.

Integrated booking

From a stand-alone solution to full integration. Linistry can visually integrate into your corporate identity, sign users in with SSO and integrate into existing systems including CRM, M365, mobile apps, and any back-end system using API.

Book for the right consultant

Let customers book directly to their consultants or assign bookings to consultants with the necessary skills and competencies. This helps build trustworthy customer-consultant relationships and deliver efficient meetings.

Channel redirection

Direct customers towards the best channel based on the customer characteristics and the service they choose to save time for value-added consulting activities at your branch office.

Multiple languages and time zones

Designed to support multinational companies and customers present in multi-language environments. Linistry supports over 10 languages.

Wallet integration

Let customers save their bookings into their wallet app. Booking “card” in the wallet can vibrate phone as a reminder and serve as a convenient folder for such information.

Payment integration

The Linistry Appointment Booking System can integrate online payment into the booking process, thus making it an optimal platform for paid services.

AI-assisted booking

Use our chatbot or integrate Linistry behind your chatbot via API to implement chat-based or even voice-based booking processes.

Customer journey tracking

Track the source and journey data related to the customers’ appointment scheduling process and report conversion rates.

ML-based capacity planning

Identify resource bottlenecks and surpluses as input for staff optimization in your network.

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Why choose Linistry Appointment Booking System

Orchestrate customer visits

Appointment booking system for consultative, sales-focused meetings.

Services are delivered through the optimal channel, and customers are directed to the right channel when booking an appointment.

Transactional, routine services can be driven off branches.

Template-based, editable booking flow

Various booking flow templates for different use cases and channels.

Editable data input fields.

Integrated corporate-branded appearance, and two-way calendar integration to avoid overbooking.

Facilitate meeting preparation

Appointments assigned to the appropriate consultants ahead of the meetings in one of the following ways:

automatically, based on competency,

automatically, based on CRM information,

manually.

Collect and use data from the booking process

Customer journey and data are recorded and made available on the employee service dashboard and in reporting.

Relevant customer information (free text, form-based and AI chat-based) is collected and presented to the Customer Service Representative to prepare for the meeting.