Improve Customer Service in Retail Stores with Linistry

Retail Orchestration - Linistry - Tailored Digital Queue Management for Enterprises

Linistry Retail Orchestration

Improve customer service in your retail store and turn visitors into repeat customers

Every customer visiting your store represents a valuable opportunity to turn them into your fans and repeat buyers. They arrive with high expectations, seeking inspiration or the final push to commit to a purchase.

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In a landscape of shrinking budgets and rising expectations, retailers must maximize the value of every store visitor

During retail store visits, customers often have questions or need to consult store associates before making a buying decision. Associates may be unavailable or occupied, leading potential customers to leave without assistance and purchase. This randomness rightly irritates every customer and store manager.

Orchestrate Customer Service in the Shop Floor

Linistry Retail Orchestration offers a powerful suite of tools to seamlessly connect store visitors with your staff, improving customer service in retail stores and creating delightful experiences that drive sales results. It is a highly customizable mobile-first solution which includes:

Customer can request help at several points in the store by reading a QR code.

Relevant department employees receive notification in a dedicated mobile app.

Requests escalate as necessary if no colleagues are available.

Alternative assistance is offered to the customer if no personal help is available.

Sales caller

customer conversion

Solving the problem of abandonment is the cheapest way to increase sales and profitability: using their own phone or a store kiosk device customers can request help from the store staff. Quick access to expert assistance significantly boosts sales conversion rates.

Mobile app for sales associates with a clear overview of incoming customer requests, push messages and alerts.

Managing employee availability.

Managing sales associate profiles and competencies.

Managing escalations.

Offering alternative solutions for customers if no employee is available.

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Staff caller

Anytime help is needed within the team, our app allows staff to quickly call or message each other, ensuring that assistance can be provided promptly when needed. Store associates can also call for backup when assisting customers, ensuring no customer is left waiting too long.

Incoming requests vibrating phone with sound.

Push and e-mail notifications.

Managing escalations.

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Queue management and appointment booking

Customers don’t like waiting. An increasing number of customers are willing to book an appointment in the store or online to get a timely service. Linistry provides an enterprise-grade cloud-based appointment booking and queue management platform, so that retailers could offer a convenient, personal service their customers desire.

Paperless digital queueing and appointment booking.

White-label implementation integrated into your design architecture.

Fast implementation and API integrations.

Employee app for tracking queues and booking status.

Serving ad-hoc customer requests and administering them in the app with a click.

Virtual queueing: keep on shopping while waiting virtually for an in-store service.

AI-assisted booking and post-service surveys.

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Why Linistry for Retailers?

Build multi-step, omnichannel customer journeys

Buy online, pick up in the store or

order online and enjoy a supplementary service in the store, or

guidance by the contact center in the store are all great ways to increase value to the customer and capture extra revenue.

Personalized customer service

Use smart tags of clothing to identify and greet customers by name.

Consult customers when arriving at the store and collect learnings in an app.

On-site and virtual queueing

Buyers can grab a coffee or continue to walk around in the store while staying in the queue.

Let your customer spend valuable time in the store until your warehouse staff prepares the purchased items.

Improve customer service in retail stores

Provide visitors with quick assistance to convert them into buyers.

Learn why visitors are not buying

By collecting useful data about their needs and preferences.

Sales tracking

Track and report staff sales activity on an individual or store level.

Smart Appointment Booking

Let customers book for store visits or a callback, should employees not be momentarily available.

Let web visitors book appointments online for a visit or a virtual appointment. An appointment can be assigned to a specific consultant who can focus on the customer and do the selling.

Improve staff collaboration

Staff can easily ask for help from each other with a mobile app (e.g. cash desk, warehouse, security, etc.).

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No one wants a large and complex deployment.
That’s why we start with pilots and put our solutions into production in iterative, well-defined, fast-track increments.

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