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Digital Retail Solutions for Better In-Store Customer Service

Practical details 

Date & time: October 16, 15:00 (CET)
Location: Online

How can retailers serve customers better in a world where expectations are higher than ever?

Shrinking staff numbers, long waiting times, inefficient processes,  and fragmented customer journeys remain pain points across the retail sector. At the same time, shoppers expect seamless experiences, whether they are booking a service, picking up an order, or seeking immediate in-store assistance.

This webinar will explore how retailers can increase revenue, reduce friction, improve service quality, and design customer journeys that are faster, smoother, and more engaging.

Key topics we’ll cover:

  • Queueing without frustration – paperless and self-service solutions that remove bottlenecks at service desks and in-store counters.
  • Appointments that work for customers – from B2C and B2B consultations to order pickup scheduling, enabling flexibility and predictability.
  • Smarter in-store journeys – designing multi-step processes that feel natural and keep customers in control.
  • Instant help when needed – empowering customers to call for staff support or self-serve at any touchpoint.
  • Managing operations centrally – dashboards and apps for staff to handle queues, appointments, and service requests in real time.
  • Leveraging integrations and reporting – connecting systems like CRM or O365 and using data insights to continually improve performance.

Who should join?

Retail executives, store operations managers, customer experience leaders, and IT professionals looking to modernize service delivery.

Why attend?

You’ll gain practical ideas and real-world use cases to help you:

  • Reduce waiting times
  • Improve customer satisfaction
  • Optimize staff efficiency
  • Create new opportunities for business growth

Registration