Unicredit case study – Transforming Branch Experience with Smart Appointment Booking and Queue Management

UniCredit Bank Hungary embarked on a mission to significantly improve customer experience and operational efficiency in its branches. Within just three months of implementation, UniCredit saw measurable improvements in service times, employee satisfaction, and client feedback, achieved through a paperless, flexible, and future-proof customer journey solution. 

Company size 

2,000 employees 

Problem 

• Long queues and waiting times, 

• Customer dissatisfaction,  

• Employee frustration. 

Solution 

Linistry Appointment Booking & Queue Management