As the first half of 2025 has kicked off , we’re proud to share the advancements we introduced to enhance customer experiences and improve customer journey management – particularly in banking and retail – and optimize branch and store operations for our clients.
New Module: Branch Overview Module in Queue Management
We’re excited to introduce the Branch Overview Module! This feature provides real-time insights into branch operations, enabling users with the special role to access critical information at a glance.
Key highlights include:
- Live Ticket Monitoring: See how many tickets are waiting.
- Performance Metrics: Check expected waiting and call times.
- Comprehensive Branch Status: Access valuable details about branch operations with color coding.
This tool empowers teams to make data-driven decisions, enhance customer service, and optimize branch performance.
The Branch Overview is now more than just a summary—it allows users to take actions directly. Users can assign tickets, call forward tickets, and view ticket details and messages, similar to the functionality available on the dashboard.
Our Service User Permission Management Gets a Major Update
Sneak peek into our User Permission Management! This key feature now boasts a modernized user interface designed to make your workflow more efficient and intuitive.
Here’s what’s new:
- Enhanced Filters: Quickly find the exact associations you’re looking for with improved filtering options.
- Bulk Modifications: Save time with the ability to update multiple associations at once.
- Sleek UI: A clean, modern look that’s easy to navigate and ensures a smoother user experience.
This update is part of our ongoing commitment to making our platform more powerful and user-friendly.
Set Service Category Seat Limits in Booking Settings
Do you experience staff shortages during vacations or peak periods? We’re thrilled to introduce a new feature that gives you greater control over your bookings! You can now define seat numbers at the service category level within your booking settings.
Here’s how it works:
- Limit Parallel Bookings: Set a maximum number of bookings allowed for each service category to manage availability effectively.
- Enhanced Capacity Management: Ensure smoother operations by preventing overbooking for specific service categories.
This feature helps you maintain balance and efficiency in your scheduling, making it easier to deliver top-tier service to your clients.
Try these advanced settings and features! Book a demo here: https://linistry.com/request-a-demo/