MediaMarktSaturn Germany Case Study

MediaMarktSaturn addressed long queues and wait times by partnering with Linistry and Algotech to implement a digital retail orchestration system. The solution included digital queue management, appointment booking, and tools for both customer and staff communication, significantly enhancing the in-store experience. Customers now enjoy shorter waits and greater convenience, while staff benefit from improved efficiency and data-driven task allocation. The results have been increased customer satisfaction and streamlined operations. Building on this success, MediaMarktSaturn plans to expand the system with features like personalized greetings and integrated online booking via its call center.