Transforming Customer Flow at MKB Bank

At Linistry, we partnered with MKB Bank — one of Hungary’s major retail banks — to transform their in-branch customer experience with our digital queue management and appointment-booking solution. This video showcases how MKB customers can now easily book a time slot online or join a virtual queue on arrival, creating a smoother and more predictable branch visit. Our goal was to reduce waiting times, eliminate in-branch congestion, and give customers more control over their banking journey.

The video also highlights how our platform supports MKB Bank’s employees by providing real-time insights into customer flow and service demand. With smarter workload distribution and better visibility across branches, staff can serve clients more efficiently and consistently. For Linistry, this project demonstrates how a well-implemented digital queuing system can meaningfully improve both customer satisfaction and operational performance in large-scale retail banking.

If you’d like to learn more about Linistry’s banking customer journey solutions, feel free to read on.