Whether you’re looking to refine your operational efficiency or deliver exceptional customer experienc-es, our resources are designed to provide actionable knowledge and industry-leading practices. Unlock the tools you need to transform your processes and stay ahead in today’s competitive landscape.
The aim of the project is to develop a Generative AI–based process control framework capable of autonomously understanding, planning, and executing complex processes based on business information. By leveraging the flexibility of various AI models and APIs, the system can provide solutions for a wide range of customers, particularly European banks, telecommunications companies, utility providers, and non-food retail chains operating between 50 and 1,000 customer service or sales points, where we already have an established client base.
For more than a decade, the dominant narrative around bank branches has been declining. Digital channels, mobile apps and self-service solutions have steadily absorbed transactional volumes, raising recurring questions about whether physical branches still have a role at all. The Banking 2026 study from Accenture suggests a different conclusion: branches are not disappearing but being fundamentally redefined. Meet the future of banking from this post.
Artificial intelligence is rapidly moving from experimental pilots to core infrastructure in retail. What once supported isolated use cases is now evolving into unified, enterprise-wide systems that touch customers, employees, partners, and internal technology teams alike. The future of retail will be defined not by single AI tools, but by coordinated AI ecosystems designed to simplify complexity and scale decision-making.
See what drives sales in your bank branches. Meet Linistry Customer Service Analytics (CSA), a tailored solution for improving your bank efficiency ratio.
The aim of the project is to develop a Generative AI–based process control framework capable of autonomously understanding, planning, and executing complex processes based on business information. By leveraging the flexibility of various AI models and APIs, the system can provide solutions for a wide range of customers, particularly European banks, telecommunications companies, utility providers, and non-food retail chains operating between 50 and 1,000 customer service or sales points, where we already have an established client base.
For more than a decade, the dominant narrative around bank branches has been declining. Digital channels, mobile apps and self-service solutions have steadily absorbed transactional volumes, raising recurring questions about whether physical branches still have a role at all. The Banking 2026 study from Accenture suggests a different conclusion: branches are not disappearing but being fundamentally redefined. Meet the future of banking from this post.
Artificial intelligence is rapidly moving from experimental pilots to core infrastructure in retail. What once supported isolated use cases is now evolving into unified, enterprise-wide systems that touch customers, employees, partners, and internal technology teams alike. The future of retail will be defined not by single AI tools, but by coordinated AI ecosystems designed to simplify complexity and scale decision-making.
See what drives sales in your bank branches. Meet Linistry Customer Service Analytics (CSA), a tailored solution for improving your bank efficiency ratio.
For more than a decade, the dominant narrative around bank branches has been declining. Digital channels, mobile apps and self-service solutions have steadily absorbed transactional volumes, raising recurring questions about whether physical branches still have a role at all. The Banking 2026 study from Accenture suggests a different conclusion: branches are not disappearing but being fundamentally redefined. Meet the future of banking from this post.
Artificial intelligence is rapidly moving from experimental pilots to core infrastructure in retail. What once supported isolated use cases is now evolving into unified, enterprise-wide systems that touch customers, employees, partners, and internal technology teams alike. The future of retail will be defined not by single AI tools, but by coordinated AI ecosystems designed to simplify complexity and scale decision-making.
See what drives sales in your bank branches. Meet Linistry Customer Service Analytics (CSA), a tailored solution for improving your bank efficiency ratio.
Effective sales performance comes from managing the inputs — the quality and quantity of customer interactions — not just the final results. Standardised activity KPIs, clear process mapping and shared best practices help teams improve both conversion and customer experience.
For more than a decade, the dominant narrative around bank branches has been declining. Digital channels, mobile apps and self-service solutions have steadily absorbed transactional volumes, raising recurring questions about whether physical branches still have a role at all. The Banking 2026 study from Accenture suggests a different conclusion: branches are not disappearing but being fundamentally redefined. Meet the future of banking from this post.
Artificial intelligence is rapidly moving from experimental pilots to core infrastructure in retail. What once supported isolated use cases is now evolving into unified, enterprise-wide systems that touch customers, employees, partners, and internal technology teams alike. The future of retail will be defined not by single AI tools, but by coordinated AI ecosystems designed to simplify complexity and scale decision-making.
See what drives sales in your bank branches. Meet Linistry Customer Service Analytics (CSA), a tailored solution for improving your bank efficiency ratio.
Effective sales performance comes from managing the inputs — the quality and quantity of customer interactions — not just the final results. Standardised activity KPIs, clear process mapping and shared best practices help teams improve both conversion and customer experience.
The aim of the project is to develop a Generative AI–based process control framework capable of autonomously understanding, planning, and executing complex processes based on business information. By leveraging the flexibility of various AI models and APIs, the system can provide solutions for a wide range of customers, particularly European banks, telecommunications companies, utility providers, and non-food retail chains operating between 50 and 1,000 customer service or sales points, where we already have an established client base.
The aim of the project is to develop a Generative AI–based process control framework capable of autonomously understanding, planning, and executing complex processes based on business information. By leveraging the flexibility of various AI models and APIs, the system can provide solutions for a wide range of customers, particularly European banks, telecommunications companies, utility providers, and non-food retail chains operating between 50 and 1,000 customer service or sales points, where we already have an established client base.
In this e-book, we explore how digital tools, AI, and human insight together create a next-generation branch experience. Learn how banks can deliver faster service, reduce uncertainty, and build deeper customer relationships.
In this e-book, we explore how real-time data, AI, and immersive digital tools are transforming traditional retail into a dynamic, customer-centric journey. We provide insights into the benefits of personal in-store consultation and innovative retail solutions that will shape the future of retail shopping.
This e-book outlines how traditional banks can boost sales and remain competitive by adopting personalized, “phygital” (physical + digital) customer experiences.
In this e-book, we explore how digital tools, AI, and human insight together create a next-generation branch experience. Learn how banks can deliver faster service, reduce uncertainty, and build deeper customer relationships.
In this e-book, we explore how real-time data, AI, and immersive digital tools are transforming traditional retail into a dynamic, customer-centric journey. We provide insights into the benefits of personal in-store consultation and innovative retail solutions that will shape the future of retail shopping.
This e-book outlines how traditional banks can boost sales and remain competitive by adopting personalized, “phygital” (physical + digital) customer experiences.
At Linistry, we partnered with MKB Bank — one of Hungary’s major retail banks — to transform their in-branch customer experience with our digital queue management and appointment-booking solution. This video showcases how MKB customers can now easily book a time slot online or join a virtual queue on arrival, creating a smoother and more predictable branch visit.
Tiered Support Model, also known as Service Sophistication, goes by many names. The underlying concept is the same: companies aim to encourage customers to use self-service options, such as chatbots, when seeking answers or assistance. If further help is needed, users are typically directed to an electronic support channel. Only when these options prove insufficient are they escalated to a personal, physical service channel.
The Shopfloor Communication App is designed to reduce friction in both customer-to-staff and staff-to-staff interactions within physical retail store environments. Employees can efficiently manage customer queues, appointments, and walk-in customers seeking assistance through a user-friendly interface.
The Shopfloor Communication App streamlines interactions between customers and staff, as well as among staff members, within physical retail stores. Its intuitive interface enables employees to easily manage customer queues, appointments, and walk-in requests for assistance.
Metro Bank has chosen to implement Linistry’s Queue Management and Appointment Booking solution to reinforce its customer-first approach.
Banca Transilvania partnered with Linistry and Geomant to implement an online appointment booking solution that significantly improved customer experience and operational efficiency.
MediaMarkt Germany launched a national TV spot to promote its in-store consultation appointment booking service, aiming to raise awareness and drive adoption among customers seeking expert advice before making a purchase.
At Linistry, we partnered with MKB Bank — one of Hungary’s major retail banks — to transform their in-branch customer experience with our digital queue management and appointment-booking solution. This video showcases how MKB customers can now easily book a time slot online or join a virtual queue on arrival, creating a smoother and more predictable branch visit.
Tiered Support Model, also known as Service Sophistication, goes by many names. The underlying concept is the same: companies aim to encourage customers to use self-service options, such as chatbots, when seeking answers or assistance. If further help is needed, users are typically directed to an electronic support channel. Only when these options prove insufficient are they escalated to a personal, physical service channel.
The Shopfloor Communication App is designed to reduce friction in both customer-to-staff and staff-to-staff interactions within physical retail store environments. Employees can efficiently manage customer queues, appointments, and walk-in customers seeking assistance through a user-friendly interface.
The Shopfloor Communication App streamlines interactions between customers and staff, as well as among staff members, within physical retail stores. Its intuitive interface enables employees to easily manage customer queues, appointments, and walk-in requests for assistance.
Metro Bank has chosen to implement Linistry’s Queue Management and Appointment Booking solution to reinforce its customer-first approach.
Banca Transilvania partnered with Linistry and Geomant to implement an online appointment booking solution that significantly improved customer experience and operational efficiency.
Discover how retailers can cut waiting times, optimize staff resources, and create seamless customer journeys. Join our webinar to explore practical strategies for smarter service delivery, improved satisfaction, and sustainable growth in today’s competitive retail landscape.
Advances in technology and insights gained from the market now offer a clearer roadmap for success. By combining our expertise with leading industry research, we present a proven path to move forward.
Discover how retailers can cut waiting times, optimize staff resources, and create seamless customer journeys. Join our webinar to explore practical strategies for smarter service delivery, improved satisfaction, and sustainable growth in today’s competitive retail landscape.
Advances in technology and insights gained from the market now offer a clearer roadmap for success. By combining our expertise with leading industry research, we present a proven path to move forward.
Mömax, a leading furniture and home décor retailer, partnered with Linistry to implement a real-time Sales Caller solution across its Hungarian stores. The goal was clear: empower customers to request assistance without chasing staff, and ensure no visitors leave without support. The result? A faster, more responsive, and customer- centric shopping experience — powered by smart, simple technology.
JAF Holz, Hungary’s leading supplier of wood-based materials, partnered with Linistry to modernize its customer service experience. With no prior queue management in place, JAF Holz sought a flexible, paperless, and user-friendly solution to better understand customer visits and optimize daily store operations. Linistry’s SaaS-based queue management system delivered immediate results—streamlining customer flow, improving employee satisfaction, and enabling data-driven decision-making.
UniCredit Bank Hungary embarked on a mission to significantly improve customer experience and operational efficiency in its branches. Within just three months of implementation, UniCredit saw measurable improvements in service times, employee satisfaction, and client feedback, achieved through a paperless, flexible, and future-proof customer journey solution.
The document presents Linistry Retail Orchestration, a SaaS solution designed to enhance in-store customer journeys for brick-and-mortar retailers. It addresses common retail challenges such as missed sales opportunities due to unavailable staff and long wait times.
The document introduces Linistry Queue Management, a modern SaaS solution designed to eliminate long wait times, improve customer satisfaction, and increase branch efficiency.
The document presents Linistry Appointment Booking, an enterprise-grade, customizable SaaS solution designed to optimize consultative, sales-oriented meetings in branch networks and retail environments.
This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS digital appointment booking solution. Before Linistry, the client faced several challenges with their own in-house system, which was slow, inflexible, difficult to maintain and did not support the bank’s business objectives. Linistry provided a customizable and reliable solution that increased client appointment bookings from 5% to 30%.
JAF Holz, Hungary’s leading supplier of wood-based materials, partnered with Linistry to modernize its customer service experience. With no prior queue management in place, JAF Holz sought a flexible, paperless, and user-friendly solution to better understand customer visits and optimize daily store operations. Linistry’s SaaS-based queue management system delivered immediate results—streamlining customer flow, improving employee satisfaction, and enabling data-driven decision-making.
UniCredit Bank Hungary embarked on a mission to significantly improve customer experience and operational efficiency in its branches. Within just three months of implementation, UniCredit saw measurable improvements in service times, employee satisfaction, and client feedback, achieved through a paperless, flexible, and future-proof customer journey solution.
The document presents Linistry Retail Orchestration, a SaaS solution designed to enhance in-store customer journeys for brick-and-mortar retailers. It addresses common retail challenges such as missed sales opportunities due to unavailable staff and long wait times.
The document introduces Linistry Queue Management, a modern SaaS solution designed to eliminate long wait times, improve customer satisfaction, and increase branch efficiency.
The document presents Linistry Appointment Booking, an enterprise-grade, customizable SaaS solution designed to optimize consultative, sales-oriented meetings in branch networks and retail environments.
This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS digital appointment booking solution. Before Linistry, the client faced several challenges with their own in-house system, which was slow, inflexible, difficult to maintain and did not support the bank’s business objectives. Linistry provided a customizable and reliable solution that increased client appointment bookings from 5% to 30%.
