Whether you’re looking to refine your operational efficiency or deliver exceptional customer experienc-es, our resources are designed to provide actionable knowledge and industry-leading practices. Unlock the tools you need to transform your processes and stay ahead in today’s competitive landscape.
Retailers often pour immense resources into converting online visitors — optimizing websites, crafting targeted ads, and perfecting digital user experiences. But what about the physical store? Despite the effort and expense of maintaining offline spaces (inventory, logistics, maintenance), the in-store experience often falls behind, lacking the digital sophistication needed to meet customer expectations.
The digital transformation of banking isn’t just about installing new technology or redesigning physical spaces. The real transformation happens when organizations shift their mindset from viewing branch staff as transaction processors to empowering them as trusted advisors and brand ambassadors.
Retailers often pour immense resources into converting online visitors — optimizing websites, crafting targeted ads, and perfecting digital user experiences. But what about the physical store? Despite the effort and expense of maintaining offline spaces (inventory, logistics, maintenance), the in-store experience often falls behind, lacking the digital sophistication needed to meet customer expectations.
In this e-book, we explore how digital tools, AI, and human insight together create a next-generation branch experience. Learn how banks can deliver faster service, reduce uncertainty, and build deeper customer relationships.
In this e-book, we explore how real-time data, AI, and immersive digital tools are transforming traditional retail into a dynamic, customer-centric journey. We provide insights into the benefits of personal in-store consultation and innovative retail solutions that will shape the future of retail shopping.
This e-book outlines how traditional banks can boost sales and remain competitive by adopting personalized, “phygital” (physical + digital) customer experiences.
In this e-book, we explore how digital tools, AI, and human insight together create a next-generation branch experience. Learn how banks can deliver faster service, reduce uncertainty, and build deeper customer relationships.
In this e-book, we explore how real-time data, AI, and immersive digital tools are transforming traditional retail into a dynamic, customer-centric journey. We provide insights into the benefits of personal in-store consultation and innovative retail solutions that will shape the future of retail shopping.
This e-book outlines how traditional banks can boost sales and remain competitive by adopting personalized, “phygital” (physical + digital) customer experiences.
Tiered Support Model, also known as Service Sophistication, goes by many names. The underlying concept is the same: companies aim to encourage customers to use self-service options, such as chatbots, when seeking answers or assistance. If further help is needed, users are typically directed to an electronic support channel. Only when these options prove insufficient are they escalated to a personal, physical service channel.
The Shopfloor Communication App is designed to reduce friction in both customer-to-staff and staff-to-staff interactions within physical retail store environments. Employees can efficiently manage customer queues, appointments, and walk-in customers seeking assistance through a user-friendly interface.
The Shopfloor Communication App streamlines interactions between customers and staff, as well as among staff members, within physical retail stores. Its intuitive interface enables employees to easily manage customer queues, appointments, and walk-in requests for assistance.
Metro Bank has chosen to implement Linistry’s Queue Management and Appointment Booking solution to reinforce its customer-first approach.
Banca Transilvania partnered with Linistry and Geomant to implement an online appointment booking solution that significantly improved customer experience and operational efficiency.
MediaMarkt Germany launched a national TV spot to promote its in-store consultation appointment booking service, aiming to raise awareness and drive adoption among customers seeking expert advice before making a purchase.
MediaMarktSaturn addressed long queues and wait times by partnering with Linistry and Algotech to implement a digital retail orchestration system.
Tiered Support Model, also known as Service Sophistication, goes by many names. The underlying concept is the same: companies aim to encourage customers to use self-service options, such as chatbots, when seeking answers or assistance. If further help is needed, users are typically directed to an electronic support channel. Only when these options prove insufficient are they escalated to a personal, physical service channel.
The Shopfloor Communication App is designed to reduce friction in both customer-to-staff and staff-to-staff interactions within physical retail store environments. Employees can efficiently manage customer queues, appointments, and walk-in customers seeking assistance through a user-friendly interface.
The Shopfloor Communication App streamlines interactions between customers and staff, as well as among staff members, within physical retail stores. Its intuitive interface enables employees to easily manage customer queues, appointments, and walk-in requests for assistance.
Metro Bank has chosen to implement Linistry’s Queue Management and Appointment Booking solution to reinforce its customer-first approach.
Banca Transilvania partnered with Linistry and Geomant to implement an online appointment booking solution that significantly improved customer experience and operational efficiency.
MediaMarkt Germany launched a national TV spot to promote its in-store consultation appointment booking service, aiming to raise awareness and drive adoption among customers seeking expert advice before making a purchase.
Discover how retailers can cut waiting times, optimize staff resources, and create seamless customer journeys. Join our webinar to explore practical strategies for smarter service delivery, improved satisfaction, and sustainable growth in today’s competitive retail landscape.
Advances in technology and insights gained from the market now offer a clearer roadmap for success. By combining our expertise with leading industry research, we present a proven path to move forward.
Advances in technology and insights gained from the market now offer a clearer roadmap for success. By combining our expertise with leading industry research, we present a proven path to move forward.
Mömax, a leading furniture and home décor retailer, partnered with Linistry to implement a real-time Sales Caller solution across its Hungarian stores. The goal was clear: empower customers to request assistance without chasing staff, and ensure no visitors leave without support. The result? A faster, more responsive, and customer- centric shopping experience — powered by smart, simple technology.
JAF Holz, Hungary’s leading supplier of wood-based materials, partnered with Linistry to modernize its customer service experience. With no prior queue management in place, JAF Holz sought a flexible, paperless, and user-friendly solution to better understand customer visits and optimize daily store operations. Linistry’s SaaS-based queue management system delivered immediate results—streamlining customer flow, improving employee satisfaction, and enabling data-driven decision-making.
UniCredit Bank Hungary embarked on a mission to significantly improve customer experience and operational efficiency in its branches. Within just three months of implementation, UniCredit saw measurable improvements in service times, employee satisfaction, and client feedback, achieved through a paperless, flexible, and future-proof customer journey solution.
The document presents Linistry Retail Orchestration, a SaaS solution designed to enhance in-store customer journeys for brick-and-mortar retailers. It addresses common retail challenges such as missed sales opportunities due to unavailable staff and long wait times.
The document introduces Linistry Queue Management, a modern SaaS solution designed to eliminate long wait times, improve customer satisfaction, and increase branch efficiency.
The document presents Linistry Appointment Booking, an enterprise-grade, customizable SaaS solution designed to optimize consultative, sales-oriented meetings in branch networks and retail environments.
This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS digital appointment booking solution. Before Linistry, the client faced several challenges with their own in-house system, which was slow, inflexible, difficult to maintain and did not support the bank’s business objectives. Linistry provided a customizable and reliable solution that increased client appointment bookings from 5% to 30%.
JAF Holz, Hungary’s leading supplier of wood-based materials, partnered with Linistry to modernize its customer service experience. With no prior queue management in place, JAF Holz sought a flexible, paperless, and user-friendly solution to better understand customer visits and optimize daily store operations. Linistry’s SaaS-based queue management system delivered immediate results—streamlining customer flow, improving employee satisfaction, and enabling data-driven decision-making.
UniCredit Bank Hungary embarked on a mission to significantly improve customer experience and operational efficiency in its branches. Within just three months of implementation, UniCredit saw measurable improvements in service times, employee satisfaction, and client feedback, achieved through a paperless, flexible, and future-proof customer journey solution.
The document presents Linistry Retail Orchestration, a SaaS solution designed to enhance in-store customer journeys for brick-and-mortar retailers. It addresses common retail challenges such as missed sales opportunities due to unavailable staff and long wait times.
The document introduces Linistry Queue Management, a modern SaaS solution designed to eliminate long wait times, improve customer satisfaction, and increase branch efficiency.
The document presents Linistry Appointment Booking, an enterprise-grade, customizable SaaS solution designed to optimize consultative, sales-oriented meetings in branch networks and retail environments.
This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS digital appointment booking solution. Before Linistry, the client faced several challenges with their own in-house system, which was slow, inflexible, difficult to maintain and did not support the bank’s business objectives. Linistry provided a customizable and reliable solution that increased client appointment bookings from 5% to 30%.
