Mömax, a leading furniture and home decor retailer, partnered with Linistry to implement a real-time Sales Caller solution across its Hungarian stores. The goal was clear: empowering shop-floor engagement by enabling customers to request assistance without chasing staff, and ensure no visitors leave without support. The result? A faster, more responsive, and customer-centric shopping experience — powered by smart, simple technology.
“One of Mömax’s most positive experiences was seeing initial skepticism turn into success. With minor adjustments and clear communication, Linistry’s system became a trusted part of our daily operations.” – Dániel Németh, Sales Manager at Mömax.
Company size
1100 employees (in Hungary)
Problem
Customer frustration with searching for staff when needing help
Solution
Linistry Sales Caller
About the Client
Mömax Hungary, operated by MMXH Lakberendezési Ltd., is part of the international XXXLutz brand offering stylish, eco-conscious furniture and home accessories at affordable prices. Mömax stores are known for their trend-forward layouts, inspirational room setups, and commitment to making home design accessible and enjoyable for all.
Challenges
Before Linistry, Mömax had no digital system to connect customers with sales associates. Key challenges included:
- Customers were unable to easily reach staff when needing help
- Lost sales opportunities due to a lack of staff visibility
- Lack of visibility into customer support needs
Customer feedback triggered the need for change — Mömax wanted a solution that would allow shoppers to request assistance effortlessly, without searching for staff across the store.
The Solution
Mömax selected Linistry’s Retail Staff Caller for its:
- Supportive and collaborative implementation approach
- Customizable workflows tailored to each store’s needs
- Transparent and easy-to-use interface for both staff and customers
The system allows customers to signal for help via multiple channels — SMS, email, or in-app —making it adaptable to different store environments. While staff onboarding took time, customers quickly embraced the new tool.
Results – Improved conversion, reduced churn
Linistry’s Sales Caller solution delivered measurable impact for Mömax:
- Over 200 customer requests per month processed via the system
- Faster response times to customer inquiries
- Reduced walkouts without purchase and improved in-store engagement
- A reliable alternative to contactless shopping, ensuring every visitor feels valued.
“I’d highlight the trust and Linistry’s commitment to delivering the best solution for both our business and our customers. The combination of a reliable system and a dedicated support team made Linistry a partner worth recommending.” – concludes Mr. Németh, the Sales Manager at Mömax.
About Linistry
We develop highly customizable, SaaS-based customer journey solutions that go beyond traditional queue management and appointment booking. Our focus is on transforming these processes into strategic tools that drive sales and enhance customer experience. Linistry helps branch networks increase conversion rates by seamlessly integrating digital and physical touchpoints.
Read more on Retail orchestration solutions here.