Resources

June 20, 2025

Revolutionizing Customer Service in Retail Stores: The Power of Real-Time Store Monitoring

In today’s competitive retail landscape, staying ahead means having instant visibility into your store network’s performance. Traditional monitoring methods often leave managers reactive rather than proactive, dealing with issues after…

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Enhancing Retail Efficiency: Streamlining Order Pickups with Digital Solutions with Virtual Queues

May 28, 2025

Boost Retail Efficiency: Streamlining Order Pickups with Virtual Queues

In most durable goods retail stores, customers can collect their offline (and online) purchases in the store. However, particularly in DIY and electronics retailers, the order pickup process often requires…

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May 28, 2025

SaaS Digital Appointment Booking Solution at a Leading CEE Bank

This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS booking system. Before Linistry, the client faced several challenges…

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May 6, 2025

Revolutionizing Banking with AI-Powered Assistants

Customer experience has become the key differentiator in today’s financial markets. Traditional NLP-based chatbots are quickly becoming relics of the past as generative AI transforms how financial institutions connect with…

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BT uses Linistry's appointment scheduling software for banks

April 24, 2025

Revolutionizing Appointment Scheduling at Banca Transilvania

Optimizing Customer Experience with Seamless Appointment Solutions About Banca Transilvania Banca Transilvania (BT) is one of the largest banks in Romania. It offers a wide range of services, including personal…

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Take Customer Service in Retail Stores to the Next Level with Linistry's Sales & Staff Caller app

April 14, 2025

Staff Caller – Take Customer Service in Retail Stores to the Next Level

Delight Store Visitors and Turn Them into Repeat Customers Customers visit stores for experience, personal service, and hands-on product understanding — each visit being a valuable opportunity to build loyalty…

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April 10, 2025

The Modern Banking Customer Experience

The Boston Consulting Group (BCG) Personalization Framework helps banks understand what they need to do so that their customers perceive the banking service as personal. The model describes several main…

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Managing customer experience in peak periods in retail

February 5, 2025

How Retailers Can Prepare for Peak Periods – Plan Ahead for Success

During peak seasons, retailers face the challenge of managing overwhelming customer traffic and ensuring a seamless shopping experience. Whether it’s Black Friday, the Christmas shopping boom, or the Back-to-School campaign,…

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Retail queue management system in MediaMarktSaturn

January 31, 2025

MediaMarktSaturn’s Digital (r)Evolution

Transforming Customer Experience About MediaMarktSaturn MediaMarktSaturn is a leading consumer electronics retailer in Europe, operating 400 stores across Germany. Their online and fixed-location offerings reach millions of customers every day.…

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How welcome advisors are managing customer experience

January 20, 2025

Don’t make this mistake again! 8 reasons to justify re-employing welcome advisors in your branch

In recent years, banks have removed welcome advisors from branches and security staff have started to act as welcome advisors. The reason: cost cutting. The result: customer frustration. History is…

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Resources

Revolutionizing Customer Service in Retail Stores: The Power of Real-Time Store Monitoring

Boost Retail Efficiency: Streamlining Order Pickups with Virtual Queues

SaaS Digital Appointment Booking Solution at a Leading CEE Bank

Revolutionizing Banking with AI-Powered Assistants

Revolutionizing Appointment Scheduling at Banca Transilvania

Staff Caller – Take Customer Service in Retail Stores to the Next Level

The Modern Banking Customer Experience

How Retailers Can Prepare for Peak Periods – Plan Ahead for Success

MediaMarktSaturn’s Digital (r)Evolution

Don’t make this mistake again! 8 reasons to justify re-employing welcome advisors in your branch

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Revolutionizing Customer Service in Retail Stores: The Power of Real-Time Store Monitoring

Boost Retail Efficiency: Streamlining Order Pickups with Virtual Queues

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