INDUSTRY

Appointment Scheduling System in Banking

Transform your branches into modern, sales-driven, omnichannel operations. Reduce waiting times and increase customer satisfaction with Linistry’s intuitive appointment booking and tailored queue management systems.

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Evolving Client Expectations Require a Personalized, Omnichannel Approach

As the expectations and behavior of banking clients change, challenges evolve. It’s becoming harder to:

Increase branch sales and revenue

Reduce lines and provide seamless customer experience

Improve consultants’ productivity

Enhance overall branch efficiency

Revolutionizing Customer Journey in Banking

Linistry’s solutions empower bank customers to access services swiftly and efficiently, while simultaneously enhancing sales opportunities for banks.

We believe that branch networks should play a crucial role in understanding customer intent, educating clients, and driving sales outcomes. Linistry offers a robust platform designed to optimize the customer journey in banking and execute your branch strategy effectively.

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Banking - Linistry - Tailored Digital Queue Management for Enterprises

Solutions for Banks

Appointment Booking

Invite a selected group of customers to schedule an appointment with you.

Enable omni-channel booking journey for both in-person and virtual meetings.

Prepare for visits using information collected through the booking process (journey).

Deliver a high-value consultative meeting.

Raise the Customer Experience to a New Level

See how Banca Transilvania could drastically reduce queues and customer waiting times, interact with clients the way they like and make banking representatives work more organized with Linistry Appointment Booking.

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Redesigning TRUST – The Role of Bank Branches in the Digital Age

In this e-book, we explore how digital tools, AI, and human insight together create a next-generation branch experience. Learn how banks can deliver faster service, reduce uncertainty, and build deeper customer relationships.

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Queue Management

Minimize wait time by driving low-potential, transactional customers out of your branches and by promoting appointment booking for high-value consultations.

Increase customer experience by

deploying a Welcome Advisor (greeter) who understands customer intent and background and directs customer to the appropriate consultant

offering virtual queueing (remote waiting) in cases when waiting would be too long or waiting time is unknown (join queue before arriving)

calling customers with their names, instead of ticket numbers

Improve branch efficiency with

consultant performance dashboards and activity tracking

customer / service priority management

fine-tuned alerts

ML-based capacity planning

Why Linistry for Banks?

Banks are under pressure to generate more revenue. Branch network needs every tool that enables them to have meaningful customer conversations and service beyond customers’ expectations.

Highly customizable, cloud-based solution tailored to unique banking needs

Revenue gains by better utilization of banking representatives and consultants

Operational cost reduction by customer service channel optimization

Increase in branch sales conversion rates

More informed business decisions by leveraging customer intelligence & reports

Innovative, AI-assisted functions for booking, consultant support, capacity planning

Fast deployment and seamless integration with existing banking systems (O365, CRM, SAP, mobile, etc.)

Significant improvement of customer experience (CX) by omnichannel service, reduction of waiting times and paperless, virtual queuing

Read Our blog for the latest advices and resources

Leverage highly customizable queue management and appointment booking targeted at forward-thinking banks, telecoms, utilities, and retail networks.

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