For more than a decade, the dominant narrative around bank branches has been declining. Digital channels, mobile apps and self-service solutions have steadily absorbed transactional volumes, raising recurring questions about whether physical branches still have a role at all. The Banking 2026 study from Accenture suggests a different conclusion: branches are not disappearing but being fundamentally redefined. Meet the future of banking from this post.
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Banking Use Cases
See What Drives Sales in your Bank and What Shapes Branch Efficiency
See what drives sales in your bank branches. Meet Linistry Customer Service Analytics (CSA), a tailored solution for improving your bank efficiency ratio.
The road to exceptional banking customer experience management in 2026
Aligning interests in sales organizations In today’s competitive sales environment – in order to achieve exceptional banking customer experience – success not only depends on hitting the right numbers, it is also essential…
How digital maturity and financial awareness transform bank branch operations
The changing landscape of customer behavior The spread of digital banking and growing financial knowledge have reshaped customer expectations across the banking industry. Today, customers are no longer tied to…
Revolutionizing customer interactions:How Organizational Mindset Shapes the Future of Bank Branches
The digital transformation of banking isn’t just about installing new technology or redesigning physical spaces. The real transformation happens when organizations shift their mindset from viewing branch staff as transaction processors to empowering them as trusted advisors and brand ambassadors.
Revolutionizing Customer Service in Banking: The Power of Real-Time Store Monitoring
In today’s competitive retail landscape, staying ahead means having instant visibility into your branch network’s performance. Traditional monitoring methods often leave managers reactive rather than proactive, dealing with issues after…
SaaS Digital Appointment Booking Solution at a Leading CEE Bank
This case study explores the journey of a client who significantly improved their appointment booking process by using Linistry, a SaaS booking system. Before Linistry, the client faced several challenges…
Revolutionizing Banking with AI-Powered Assistants
Customer experience has become the key differentiator in today’s financial markets. Traditional NLP-based chatbots are quickly becoming relics of the past as generative AI transforms how financial institutions connect with…
Revolutionizing Appointment Scheduling at Banca Transilvania
Optimizing Customer Experience with Seamless Appointment Solutions About Banca Transilvania Banca Transilvania (BT) is one of the largest banks in Romania. It offers a wide range of services, including personal…
Don’t make this mistake again! 8 reasons to justify re-employing welcome advisors in your branch
In recent years, banks have removed welcome advisors from branches and security staff have started to act as welcome advisors. The reason: cost cutting. The result: customer frustration. History is…