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How to Choose the Best Queue Management System in 2026
No one likes waiting — and in today’s environment, no one should have to. Maintaining sufficient service capacity at customer-facing points is challenging, however. Customer demand fluctuates by location and time, while human-based…
How Digital Retail Solutions Can Improve Customer Service
How can retailers improve customer service in a world of ever-rising expectations? The retail landscape is undergoing a profound transformation. While e-commerce continues to grow, brick-and-mortar stores face shrinking staff…
Rethinking Sales Force Effectiveness: Manage inputs, not just results
Effective sales performance comes from managing the inputs — the quality and quantity of customer interactions — not just the final results. Standardised activity KPIs, clear process mapping and shared best practices help teams improve both conversion and customer experience.
The road to exceptional banking customer experience management in 2026
Aligning interests in sales organizations In today’s competitive sales environment – in order to achieve exceptional banking customer experience – success not only depends on hitting the right numbers, it is also essential…
How to Choose the Best Software for Scheduling Appointments
The booking solution is the backbone of your customer’s journey. So, choosing the best software for scheduling appointments will have strategic relevance.
Bank branches aren’t dead – they’re evolving: What customers want and what the future demands
The branch isn’t disappearing – it’s being reinvented to improve customer service Over the past two decades, the branch network across the European Union has undergone a dramatic transformation. From…
Flexibility Is a Tired Cliché, But Not with Linistry’ Omnichannel Customer Journey Platform
Highly customizable appointment booking and queue management tailored to unique business needs through Linistry’s Omnichannel Customer Journey Platform. In the world of branch networks and retail operations, “flexibility” is one…
How digital maturity and financial awareness transform bank branch operations
The changing landscape of customer behavior The spread of digital banking and growing financial knowledge have reshaped customer expectations across the banking industry. Today, customers are no longer tied to…
Boosting Retail Efficiency Without Sacrificing Customer Service in DIY Stores
In today’s retail landscape, striking the right balance between operational efficiency and excellent customer service in DIY retail stores is more important than ever. As many retailers seek to optimize…