Retailers often pour immense resources into converting online visitors — optimizing websites, crafting targeted ads, and perfecting digital user experiences. But what about the physical store? Despite the effort and expense of maintaining offline spaces (inventory, logistics, maintenance), the in-store experience often falls behind, lacking the digital sophistication needed to meet customer expectations.
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Retail Orchestration Examples
Boost Retail Efficiency: Streamlining Order Pickups with Virtual Queues
In most durable goods retail stores, customers can collect their offline (and online) purchases in the store. However, particularly in DIY and electronics retailers, the order pickup process often requires…
Staff Caller – Take Customer Service in Retail Stores to the Next Level
Delight Store Visitors and Turn Them into Repeat Customers Customers visit stores for experience, personal service, and hands-on product understanding — each visit being a valuable opportunity to build loyalty…
How Retailers Can Prepare for Peak Periods – Plan Ahead for Success
During peak seasons, retailers face the challenge of managing overwhelming customer traffic and ensuring a seamless shopping experience. Whether it’s Black Friday, the Christmas shopping boom, or the Back-to-School campaign,…
MediaMarktSaturn’s Digital (r)Evolution
Transforming Customer Experience About MediaMarktSaturn MediaMarktSaturn is a leading consumer electronics retailer in Europe, operating 400 stores across Germany. Their online and fixed-location offerings reach millions of customers every day.…
Don’t make this mistake again! 8 reasons to justify re-employing welcome advisors in your branch
In recent years, banks have removed welcome advisors from branches and security staff have started to act as welcome advisors. The reason: cost cutting. The result: customer frustration. History is…
How Can You Apply E-commerce Cart Abandonment Strategies in Offline Retail? (Or at Least Something Similar.)
Implementing online shopping cart abandonment strategies in stores You’ve likely envied the tools and processes available to your e-commerce colleagues. They have access to dozens of software and processes designed…
Proactive Customer Service Strategies Drive Success
In the rapidly competitive landscape of modern business, customer service isn’t just about solving problems anymore. Today’s customers demand proactive engagement, personalized interactions, and seamless experiences. Companies that can anticipate…
Offline Retail Survival: A Star Wars Strategy
A strategic lesson from Star Wars that every offline retailer should know -because it could be the key to survival in the tech disruption of the near future. Before you…
TCG Retail Summit in Berlin
Linistry has been busy over the last 12 months developing and piloting its Non-Buyer Conversion solution in over 60 retail stores across Europe. The aim of the solution is to…