The questions focus on real branch network topics such as:
Self-Assessment: Customer Service Analytics for Banks
Most branch networks already collect a lot of data — but far fewer can consistently translate it into better customer experience, smoother operations, and faster interventions.
This free customer service analytics survey helps you understand how well your current measurement and improvement system supports day-to-day branch performance and omnichannel goals.
What this assessment is about
This survey is based on the Branch Service Capability Index (BSCI) — a structured framework that evaluates the data-driven maturity and execution capability of branch networks across three practical pillars.
What’s inside the questionnaire?
- Trend & variance monitoring across branches
- Customer feedback, satisfaction, and complaint-driven improvements
- Performance differences and capacity effectiveness
- Sales effectiveness and missed opportunity tracking
- SLA adherence, quality metrics, and response times
- Data-driven development practices
Who should take it?
Recommended for decision-makers and experts working in:
Ready to assess your current capability?
The survey takes only a few minutes — and gives you a clear, actionable snapshot.
- A structured view of your current service analytics maturity
- Clear signals on where your network is strong — and where it is underutilizing data
- A practical foundation for improvement priorities and next steps
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