Track and improve sales with Linistry's solution

Improve sales and generate more revenue

Every customer interaction is an opportunity to delight and convert customers

Linistry is not an administrative tool. We help your branch or store networks improve sales conversion by utilizing customer service data, streamlining customer journeys, and boosting staff productivity.

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Sales inefficiencies lead to flat revenues

Service providers’ branch networks suffer from several challenges in the sales process leading to missed opportunities, churn, stagnating revenues and frustrated employees.

Track and Improve Sales - Linistry - Tailored Digital Queue Management for Enterprises

Decreasing headcount in stores and branches leads to less attention for customers. Attention is often necessary to convert customers though.

Consultants are often unprepared for the customer and product, and there is not enough time and an appropriate environment for genuine consultation.

With personalization sweeping through industries, providers unable to collect and use customer information to formulate their next best offer lose revenue.

With the advent of simple online services, branch networks need to keep up. Waiting for a consultation or not getting the right consultant is a significant source of churn.

Measuring customer service quality is inevitable to improve customer experience. Increasing service quality requires rigorous quality assurance.

A comprehensive toolset to improve sales

Boost your branch sales by leveraging Linistry’s appointment- and queue management tools such as channel redirection, CRM and M365 integration, customer journey tracking, dynamic reporting, survey engine, AI-assisted booking and more.

Linistry helps service providers better orchestrate customer-consultant / sales encounters and get the most out of available resources.

Linistry will help collect customer information and make it available at the point of service.

Linistry has developed strong analytical tools that help providers understand what works well and needs improvement. From drill-down reporting to dynamic report building or real-time dashboards and alerts.

Key Features

Channel redirection

Each service channel has its own benefit. When requesting a service via your webpage, customers can be directed to the most optimal service channel. This provides an opportunity to maximize the contribution of each channel.

Customer journey tracking

If service providers knew what online activities preceded the personal consultation, it would be easier to understand the customer’s intent. Customers appreciate it if service providers anticipate their needs and use their journey data to their benefit.

Communication platform

Since customer journeys are digital today, all booking and queueing activities can be accompanied by personalized promotions and information of the customer’s choice.

Customer intelligence and personalization

We are working with banks, retailers and other companies to find ways to authenticate their customers before they arrive for a visit, either via the application, the chatbot or another way. We integrate with service providers’ CRM to exchange relevant information. Knowing your customer has never been more important.

Book the right consultant

Your customers can book directly to their consultants, or a manager can assign bookings to consultants with the necessary skills and competencies. This helps build trustworthy customer relationships and deliver meetings that convert.

Service Quality Assurance

Using queueing data enables you to prepare and allocate consultants with appropriate competencies. Using service data can help uncover quality issues. Using customer feedback helps focus on the issues that matter most.

AI-assisted support

You can support your sales associates with AI-assisted tools so they can help quickly with frequently occurring issues and services during customer visits.

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