No one wants a large and complex deployment.
That’s why we start with pilots and put our solutions into production in iterative, well-defined, fast-track increments.
Linistry Retail Orchestration
Improve customer service in your retail store and turn visitors into repeat customers
Every customer visiting your store represents a valuable opportunity to turn them into your fans and repeat buyers. They arrive with high expectations, seeking inspiration or the final push to commit to a purchase.
In a landscape of shrinking budgets and rising expectations, retailers must maximize the value of every store visitor
During retail store visits, customers often have questions or need to consult store associates before making a buying decision. Associates may be unavailable or occupied, leading potential customers to leave without assistance and purchase. This randomness rightly irritates every customer and store manager.
Orchestrate Customer Service in the Shop Floor
Linistry Retail Orchestration offers a powerful suite of tools to seamlessly connect store visitors with your staff, improving customer service in retail stores and creating delightful experiences that drive sales results. It is a highly customizable mobile-first solution which includes:
Customer can request help at several points in the store by reading a QR code.
Relevant department employees receive notification in a dedicated mobile app.
Requests escalate as necessary if no colleagues are available.
Alternative assistance is offered to the customer if no personal help is available.
Sales caller
customer conversion
Solving the problem of abandonment is the cheapest way to increase sales and profitability: using their own phone or a store kiosk device customers can request help from the store staff. Quick access to expert assistance significantly boosts sales conversion rates.
Staff caller
Anytime help is needed within the team, our app allows staff to quickly call or message each other, ensuring that assistance can be provided promptly when needed. Store associates can also call for backup when assisting customers, ensuring no customer is left waiting too long.
Queue management and appointment booking
Customers don’t like waiting. An increasing number of customers are willing to book an appointment in the store or online to get a timely service. Linistry provides an enterprise-grade cloud-based appointment booking and queue management platform, so that retailers could offer a convenient, personal service their customers desire.
Why Linistry for Retailers?
Build multi-step, omnichannel customer journeys
Personalized customer service
On-site and virtual queueing
Improve customer service in retail stores
Learn why visitors are not buying
Sales tracking
Smart Appointment Booking
Improve staff collaboration
FREE GUIDE
The Retail Store of the Future
This e-book outlines how can durable good retailers stay ahead in the evolving market.
Technology Integrations
Read our blog for the latest advices and resources
Leverage highly customizable queue management and appointment booking targeted at forward-thinking banks, telecoms, utilities, and retail networks.
Frequenty Asked Questions
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Retail orchestration is the process of identifying and crafting the ideal end-to-end journey for each customer via the coordinated management of customer interactions and store operations to create seamless, personalized shopping experiences. It improves customer experience by reducing wait times, connecting customers with the right sales associates real time, and enabling smooth in-store journeys that increase satisfaction and sales conversion.
AI-driven retail orchestration optimizes store operations by analyzing real-time data to manage customer flow, predict peak times, and allocate staff efficiently. It automates queue control and customer notifications, reducing congestion and enabling staff to focus on personalized service, thus improving operational efficiency and sales performance.